IRP support provides a broad range of offerings to cover planning, implementation, operations, upgrades, and continuous improvement. You can ensure the optimum performance of your CILC solution -- and the maximum benefit to your agency. IRP support experts can advise you on choosing and deploying the support structures and processes that best meet your needs. They can iron out system wrinkles -- before you go live.

You benefit from optimized system performance that can reduce problems by up to 80%. Once your CILC solution is up and running, support and maintenance continue with help-desk services, remote maintenance, and on-site assistance. What's more, IRP will smooth your path to the future by helping you spot bottlenecks, plan resources, and migrate to new releases and technology. IRP Bullet-Proof Support provides a rich portfolio of proactive and responsive maintenance offerings and support services.

• CILC® Standard Support: Great Value for Your Money.
  The CILC® Standard support package provided by IRP Solutions goes far beyond what you would expect. This is neither low-budget filler nor an expensive luxury it's a cost-effective way to get your CILC® environment up to speed and running at its full potential. CILC® Standard Support delivers 7am - 6pm nationwide assistance, and comprehensive, integrated support and maintenance for CILC® solutions. A year of CILC® Standard Support is delivered with your initial purchase.
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  CILC® Enhanced: Tailored to Your Individual Needs.
  CILC® Enhanced is the premium support option, goes even further. When you choose this enhanced package, you are assigned a named IRP Solutions contact who coordinates all support activities on your behalf. It also incorporates clearly defined service level agreements and back-office support when you use.
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  CILC® Custom Onsite: Staff Augmented Support.
  Our top level of support, CILC® Custom Onsite support, provides you with on-site resources that enable you to benefit from our expertise day in, day out, face-to-face. This amounts to an even closer, even stronger partnership with IRP Solutions, with greater-than-ever emphasis on knowledge transfer helping you master challenges at your own pace.
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  CILC® Per Incident Support:
  CILC® Support gives you the ability to pay for your support on a per incident option.